Privacy Policy

Crash & Smile Records ("we", "us", or "our") is committed to protecting your privacy. This policy explains what information we collect when you visit our website, how we use it, and your rights regarding that data.

1. Information We Collect

Information you provide

• Contact form submissions (name, email address, message)
• Demo submissions (artist name, email, links to music)
• Newsletter sign-ups (email address)

Information collected automatically

• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search query
• Approximate geographic location (country/city level)
• IP address (anonymised where possible)

We do not collect this information ourselves directly — it is gathered through the third-party analytics and streaming embed services described below.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and demo submissions
• Send newsletters and release updates (only if you have opted in)
• Understand how visitors use our site so we can improve it
• Detect and prevent abuse or fraudulent activity

We will never sell your personal data to third parties, and we will not use it for purposes beyond those listed above without your explicit consent.

3. Third-Party Services

Our website integrates with third-party services that may collect data independently under their own privacy policies. These include:

• Spotify — embedded players and streaming links
• Apple Music — streaming links
• Beatport — streaming and purchase links
• YouTube / SoundCloud — embedded audio and video content

When you interact with embedded players or follow external links, those platforms' own privacy policies apply. We encourage you to review them directly.

4. Cookies

We use cookies and similar technologies to make our site work and to understand how it is used. For full details on what cookies we set and how to manage them, see our Cookie Policy.

5. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected:

• Contact and demo enquiries: up to 2 years
• Newsletter subscriptions: until you unsubscribe
• Analytics data: 14 months (anonymised thereafter)

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — ask us to correct inaccurate data
• Erasure — request that we delete your data
• Restriction — ask us to limit how we process your data
• Objection — object to processing based on legitimate interest
• Portability — receive your data in a machine-readable format

To exercise any of these rights, contact us at privacy@crashandsmile.com. We will respond within 30 days.

7. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or disclosure. Our site is served over HTTPS, and access to any stored data is restricted to authorised personnel only.

8. Changes to This Policy

We may update this policy from time to time. Any significant changes will be noted at the top of this page with a revised date. Continued use of the site after changes are posted constitutes acceptance of the updated policy.